Refund and Returns Policy
Refund and Returns Policy
At EME Studios Clothing, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, our Refund and Returns Policy explains how you can return an item and request a refund.
Returns
You may request to return an item within 14 days of receiving your order if you have changed your mind about your purchase.
To be eligible for a return, items should be:
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Unworn and unused
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In their original condition
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Free from damage, stains, or alterations
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Returned with original tags and packaging where applicable
Customers may handle clothing in a reasonable way to check the item, similar to how they would inspect clothing in a physical store.
How to Request a Return
To start a return, please contact our customer service team before sending your item back.
Email: [email protected]
Please include your:
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Full name
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Order number
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Product name
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Reason for return
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Relevant photographs if the item is damaged or faulty
Our team will provide the necessary return instructions.
Return Period
For online purchases, customers generally have 14 days from receiving the goods to notify the retailer that they wish to cancel, followed by a further 14 days to return the goods.
Please contact us as soon as possible if you decide that you would like to return your order.
Refunds
Once your returned item has been received and checked, we will process your refund where applicable.
For eligible cancellations, UK consumer rules generally require refunds to be made within 14 days of receiving the returned goods or, where applicable, receiving evidence that the goods have been sent back.
Refunds will normally be made using the original payment method.
Delivery Charges
For an eligible cancellation, the standard original delivery charge is generally refundable. If you selected a more expensive delivery option, the additional amount above the standard delivery cost may not be refundable.
Return postage costs may be the customer’s responsibility for change-of-mind returns, unless otherwise stated by EME Studios Clothing or the item is faulty or incorrectly supplied.
Faulty or Damaged Items
We take care to ensure that orders are supplied correctly and in good condition. If your item arrives damaged, faulty, or is not as described, please contact us as soon as possible.
Please provide photographs of the issue along with your order number so that our team can investigate and arrange an appropriate solution.
UK consumer law provides protections for goods that are faulty, not as described, or do not meet the required standards.
Incorrect Item
If you receive an item that is different from what you ordered, please contact us at:
We will review the issue and provide instructions for returning the incorrect item.
Items That Cannot Be Returned
Certain products may be excluded from cancellation or return rights where permitted by law, including personalised or custom-made products and certain sealed products that cannot be returned for health or hygiene reasons once opened.
Any specific exclusions applicable to a product will be communicated where required.
Exchanges
If you would like to exchange an item for another size or product, please contact us before returning your order. Exchanges may depend on stock availability.
If the requested replacement is unavailable, we may instead process an eligible refund.
Sale Items
Sale or discounted products remain subject to applicable consumer rights. Buying an item at a reduced price does not remove statutory rights relating to faulty or incorrectly described goods.
Important Information
Please do not send items back without contacting us first. This helps us identify your order and provide the correct return instructions.
We recommend keeping your return postage receipt or tracking information until your return has been successfully processed.
Nothing in this policy is intended to limit your statutory consumer rights.
Contact Us
If you have any questions about returns, refunds, exchanges, or your order, please contact our customer service team.
EME Studios Clothing
Email: [email protected]
We are always happy to help and will do our best to make the returns process as simple and straightforward as possible.